Refund and Returns Policy

Refund & Cancellation Policy

Last Updated: 01/06/2025

Thank you for shopping with EduNova English Shop. We strive to provide high-quality digital educational resources, eBooks, courses, and learning materials. Please read our Refund and Cancellation Policy carefully before making a purchase.

1. Digital Products

All eBooks, downloadable resources, PDFs, worksheets, templates, and other digital products are delivered electronically and become accessible immediately after purchase.

Due to the nature of digital products, all sales are generally final and non-refundable once the product has been downloaded, accessed, or delivered.

2. Online Courses

Course purchases are generally non-refundable once access to the course has been granted.

However, refund requests may be considered in exceptional circumstances, including:

  • Duplicate payments

  • Technical issues preventing access to the course that cannot be resolved by our support team

  • Accidental multiple purchases of the same course

Refund requests must be submitted within 7 days of purchase.

3. Cancellation Policy

Customers may cancel an order only before the digital product or course access has been delivered.

Once access credentials, download links, or course access have been provided, cancellation requests cannot be accepted.

4. Duplicate Transactions

If you are charged more than once for the same purchase due to a payment processing error, please contact us with proof of payment. Verified duplicate charges will be refunded promptly.

5. Technical Issues

If you experience difficulty accessing a purchased product or course, please contact our support team. We will make reasonable efforts to resolve the issue and provide access to the purchased content.

6. Unauthorized Sharing

Purchased digital products and course materials are intended for personal use only unless otherwise specified. Unauthorized reproduction, redistribution, sharing, resale, or commercial use of our materials is strictly prohibited.

7. Refund Processing

Approved refunds will be processed through the original payment method used during purchase.

Processing times may vary depending on the payment provider and banking institution.

8. Contact for Refund Requests

To request assistance regarding a purchase, please contact:

EduNova English Shop
Email: edunovaenglish@gmail.com
Website: https://shop.edunovaenglish.in

Please include:

  • Full Name

  • Order Number

  • Date of Purchase

  • Reason for Request

9. Policy Updates

EduNova English Shop reserves the right to modify this Refund and Cancellation Policy at any time. Updated versions will be posted on this page with the revised effective date.

By purchasing products or courses from EduNova English Shop, you acknowledge and agree to this Refund and Cancellation Policy.

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